WHY KINDNESS? – THE CLINICAL IMPERATIVE
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42% of healthcare workers report burnout.
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60% have witnessed disrespectful conduct.
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Organisations prioritising kindness see up to 30% lower turnover and 23% fewer sick days.
Kindness isn’t a “nice-to-have.” It’s a patient-safety, staff-retention and legal imperative.
“Healthcare without kindness and compassion is technical work, not healing work.”
- Professor Don Berwick
PROGRAM SNAPSHOT
Kindness in Action - For Individuals
CPD-ready micro-learning for clinicians who want to lead with kindness.
DIGITAL DELIVERY NOW AVAILABLE FOR OUR CPD PROGRAM
What you’ll learn
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The Case for Kindness – evidence, ethics and impact.
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Kindness to Self & Others – managing wellbeing and relationships.
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Professionalism & Ethics – navigating boundaries with integrity.
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Reflective Practice Toolkit – embedding insight into daily care.
Benefits
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Qualify for up to 8 hours of CPD.
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Master difficult conversations with confidence.
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Re-connect purpose with everyday practice.
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Join a community of like-minded, change-ready clinicians.
How it works
How does the program benefit teams and organisations?
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Fit-for-purpose: Our resources address key challenges and opportunities, including quality and safety, patient experience, staff safety, wellbeing and retention.
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Impactful: Change takes time. Consistent, creative messaging across the year helps teams translate ideas to action. Kindness works.
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Accessible: We know how busy you are. We’ve designed engaging, practical, bite-sized learning tools which can be broken down to work within available time and existing team meetings, wellbeing initiatives, and training.
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Respectful: Make use of the existing skills in your environment with self directed, contextual, reflective learning.
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Integrated: Help your existing commitments and initiatives work smarter, not harder. Our resources work with People Matters, Compacts, Statement of Priorities and organisational values.
Kindness in Action - For Teams & Organisations
A year-long journey that embeds respectful safety culture across entire services.
The Kindness in Action Program aims to enhance respectful and thoughtful communication through reflective practice and action learning, to enhance quality and safety for patients and staff alike. It focuses on driving sustainable change by sharing best practice stories and examples, simple insights, practical actions and encouraging open dialogue and shared power and responsibility. The program harnesses and celebrates existing skills and approaches. This unique, respectful and collaborative approach results in changes that transform workplace culture, making healthcare safer and kinder for everyone involved.
Flexible Delivery
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Drop-in 15-minute bites during ward or team meetings.
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Implementation guide aligns with People Matters, Compacts, Statements of Priorities & existing wellbeing programs.
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Unlimited staff access to the Gathering of Kindness online event series.
Measured Impact
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↑ Psychological safety & staff satisfaction
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↓ Incidents linked to disrespectful behaviour
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↑ Patient-experience ratings & teamwork scores
“I’ve never seen our doctors so engaged in culture-change work.”
- Lisa Rashleigh, Manager Corporate Education, Bendigo Health
How does the program benefit teams and organisations?
-
Fit-for-purpose: Our resources address key challenges and opportunities, including quality and safety, patient experience, staff safety, wellbeing and retention.
-
Impactful: Change takes time. Consistent, creative messaging across the year helps teams translate ideas to action. Kindness works.
-
Accessible: We know how busy you are. We’ve designed engaging, practical, bite-sized learning tools which can be broken down to work within available time and existing team meetings, wellbeing initiatives, and training.
-
Respectful: Make use of the existing skills in your environment with self directed, contextual, reflective learning.
-
Integrated: Help your existing commitments and initiatives work smarter, not harder. Our resources work with People Matters, Compacts, Statement of Priorities and organisational values.
Ready to become a #KindnessWorksHere
team?
